Please tell us what you think about our web site, company, products, or services. If you provide us with your contact information, we will be able to reach you in case we have any questions.

Complaints or concerns

If you have a complaint or concern about the service you have received from any of the staff working in the practice, please let us know. We operate a practice complaints procedure for dealing with concerns.

How to complain
We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally within a matter of days because this will enable us to establish what happened more easily.

Complaints should be addressed to Mr S Deacon. Alternatively you may ask for an appointment/telephone communication with Mr S Deacon in order to discuss your concerns. He will ensure that your concerns are dealt with promptly. It will be a great help if you are as specific as possible about your concerns.

What we shall do
We shall acknowledge your complaint within two working days and aim to have looked into your complaint within ten working days of the date you raised it with us. We shall then be in a position to offer to offer you an explanation, or a meeting with those involved. In investigating your complaint, we shall aim to:

• find out what happened and what went wrong;
• make it possible for you to discuss the problem with those concerned; if you would like this;
•  make sure you receive an apology, where this is appropriate;
• identify what we can do to make sure the problem does not happen again.

Complaining on behalf of someone else                                                             
If you are complaining on behalf of someone else, we have to know that you have permission to do so.

For more information please visit: http://www.dentalcomplaints.org.uk

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Last modified: 26-01-10